Salesforce Developer and Administrator - FTE
What is the opportunity?
This position will provide primary technical support for the U.S. Wealth Management instance of Salesforce used by the sales management teams and the Business Application Training and Support Service Desk and Premier Service Group. In the near term the role will be expected to also provide hands-on configuration and development on the U.S. Wealth Management instance of Salesforce in conjunction with a consulting team being brought in to assist with an upgrade of the current platform. After the initial upgrade is completed, this position will then perform configuration and development on the U.S. Wealth Management instance for future small enhancements that may be requested.
What will you do?
Troubleshoot issues experienced by users to identify root cause, determine solutions to address problems, escalating to Salesforce as necessary, and ultimately providing resolutions to issues.
Own all technical aspects of development and configuration for the U.S. Wealth Management instance of Salesforce to meet business requirements.
Work with business partners to contribute to the future direction of the platform for use in the sales management and business support desk practices.
Serve as a key point of contact with Salesforce for the U.S. Wealth Management instance.
What do you need to succeed?
BS or MS degree in computer science, computer engineering, or related technical discipline.
A minimum of 4 years of Salesforce.com development and support experience.
Experience integrating Salesforce to other computer systems, reporting tools, and data sources strongly desired.
Ability to work independently with minimal supervision for day to day support
Strong interpersonal skills required – must be able to span discussions across business and IT groups.
Strong oral and written communication skills.
Experience with the full software development lifecycle required
Salesforce.com certifications desired. Experience with the Salesforce Service Cloud and Sales Cloud a plus
Experience working in the Financial Services industry, in particular in Wealth Management or Brokerage desired, but not required
Agile project delivery methods experience desired.